We Now Offer Telemedicine Via TeleVet


Now more than ever, we know many things can get in the way of your pet getting medical care. Problems such as owner sickness or disability, transportation issues, cost concerns, pet behavior issues and more can make it more difficult to have a pet be seen by a veterinarian. We suggest you ‘see’ us through Pet Telemedicine so we can address your concerns before having an in-person appointment. Is your cat hiding every time you bring out the carrier? Do you need to learn some dog behavior tips? Let us check in on your pet remotely. If we detect something of concern and need to listen, feel, or do a test, we will schedule an additional exam.

At Family Pet Veterinary Center, we are here to help be an advocate for your pet, but we care about you and the human-animal bond.

What do I need to know about a telemedicine appointment?

TeleVet allows you to directly video chat with a veterinarian and even upload pictures or videos from your phone. The cost of a consult is $50 and will include a medical video conference, phone call and/or chat with you at a designated appointment time.

A consult may include the following:

  • Video consultation with a veterinarian
  • Discussion of your pet's history
  • Review of potential treatment plans
  • Additional informational materials such as handouts, brochures, etc. (when necessary)
  • For oral consults, there may be a review of example cases

Though we sometimes have to respond later the same day, we do have extended hours of availability to help answer your questions:

Monday - Friday: 8:00am - 9:00pm CST

Saturday & Sunday: 9:00am - 9:00pm CST

*Please note that listed hours are subject to veterinarian availability

The cost to speak directly with one of our veterinarians during a scheduled telemedicine appointment is only $50.

Oral dentistry consultations are also now available! While this is less expensive than the traditional $100 exam, no part of the TeleVet consultation is refundable at the time of the anesthetic dental procedure, given the added technology costs to the practice.

Should your initial consult result in the need to listen, feel or test your pet further, an additional Medical Progress Exam would be scheduled at one of our practice locations in Norwalk or West Des Moines. The cost of this exam, $45.00, is less expensive than our traditional Diagnostic Exam.

Follow-ups to a patient that was already seen in the previous 2-4 weeks will cost only $35. This type of consult is best for behavior and nutrition concerns. This is also a good time to review the "whys" associated with a treatment plan or any associated costs.

How do I schedule my telemedicine appointment with TeleVet?

Requesting an appointment is easy! Our TeleVet widget in the bottom right corner of your screen is available for you to navigate through various resources you may need. so we can connect you Family Pet Veterinary Centers remotely.

The process to connect is easy and simply requires access to the internet on your phone, tablet or computer.

Steps for Scheduling:

  1. Locate the TeleVet Widget on the bottom right corner of our website.
  2. Select Request an appointment
  3. Provide the appropriate information requested
  4. Click Submit Request
  5. We will respond to confirm a time for the appointment with you
  6. Chat, send us pictures or video clips
  7. Connect with a phone call or video conference at the agreed upon time
  8. Get a summary of your TeleVet visit

How do I pay for my TeleVet appointment?

Payment is due at the time of scheduling your pet's TeleVet remote consultation. A payment link will be sent electronically to your preferred contact method (mobile phone or email). Cancelled consultations are refundable.