Practice Manager

Kourtney Chance is a very essential part of our Practice here at Family Pet. She has been working with us since November of 2015 and is currently our Practice Manager. Before working at Family Pet, she worked in the Food Service industry for 15 years before discovering her love of helping animals. It started as helping pets who needed homes and developed into something much more! When she started working with local rescue organizations, she quickly learned that working with animals was her biggest passion. She then began working here at family Pet as a Part-Time Receptionist. From there she started training to become a Veterinary Technician and then became the Kennel Manager, overseeing our boarding facility. Soon after she became Office Manager, then in 2019 she became the Practice Manager overseeing both locations. She hopes to become a Certified Veterinary Practice Manager here at Family Pet and eventually retire in the far future!

Her home life consists of a blended family of her husband and four children, chihuahuas, a pitbull, and cats. Kourtney often finds herself spending her free time with her family, cooking, thrifting and creating all kinds of art! She grew up between the Ames and Des Moines area until she graduated in 2002 and settled down in Des Moines afterwards. Currently Kourtney is a Certified Cat Friendly Veterinary Professional (CFVP) through the American Association of Feline Professionals (AAFP) and Fear Free Certified. She most values the relationship she builds between herself and clients, as it gives her the ability to educate clients as well as help them provide the best care that each pet deserves. Kourtney is an avid believer in training pets from a very young age, and recommends all pet parents find a pet insurance that fits their lifestyle! She also would tell every pet parent to follow their Veterinarian’s recommendations, as they always have your pet’s best health and interests in mind.